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Store Policy

Company Policies and Information

Privacy Policy
Kodent Dental Supply is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@kodent.com with 'unsubscribe' as the subject line.
Kodent Dental Supply does not sell, trade or rent your personal information to others.

Price Policy
We can usually meet or beat any competitor's price.  If you see a lower price elsewhere, please let us know.  

Guaranteed Satisfaction
If you receive a product from us that it is defective or doesn't meet your expectations, we will provide a credit, exchange, or refund. 

Convenient Payment Options
You can pay on-line using your Visa or MasterCard, or through your PayPal account. C.O.D. is available for a $10 additional fee.  

Special Order Items
If you don't see what you need online, give us a call. We can let you know if we have it in stock, or special-order it for you. Additional fees may apply and special orders will not be refundable.   

Delivery Terms
We only ship to addresses within the United States. We ship using UPS at our preferred rate, which is much lower than UPS's advertised rates, saving you money on shipping costs.  We do not charge an additional handling fee except HAZ-MAT, see below. Special overnight and second day air delivery are available at an additional cost.
Please note:
Items requiring refrigeration may be shipped separately.
Hazardous materials are subject to additional handling charges imposed by UPS, and may not be shipped by air.
Some exceptionally heavy items may need to be shipped via a freight company.  We will contact you if this is the case.
If you have any questions, please call our sales department for additional assistance.
 
Institutional, Government & Corporate Accounts
Please send requests for bids, volume pricing or corporate accounts to:  

Kodent Dental Supply
1525 N 4th St.
Renton, WA 98057
 
Alaska and Hawaii
We ship to Alaska and Hawaii at our preferred rate, which is much lower than UPS's advertised rates. 

Return Policy
Merchandise & Equipment
All returns must be approved by Kodent Dental Supply and an RA (Return Authorization) must be issued and accompany all returns.  Please see below for specific information:
All products must be returned in their original container and/or package and in original condition.
All returns must be accompanied by a copy of your invoice, an explanation of the problem and an RA number issued by Kodent Dental Supply.
All returns must be made within thirty (30) days of purchase. Acceptance of any returns past thirty (30) days is at the discretion of Kodent Dental Supply and may be subject to a restocking charge.
Exceptions:
Opened handpieces and equipment may not be returned for credit, but may be repaired or replaced in accordance with manufacturer warranties. Before using handpieces and equipment, we suggest that you check the contents of the packaging and the packing list to verify that you have received exactly what you ordered.
Special Order Items are usually products that we do not ordinarily stock and may not be returnable.
Opened Computer Hardware and Software are not returnable.
Hazardous Items are not returnable.
Items (including expired and obsolete items) that cannot be returned to the manufacturer are usually not returnable.
Please notify Kodent Dental Supply regarding shortages or errors in shipments immediately upon receipt in order to receive credit (if applicable).
If a package is damaged, please call our office before opening package.   

All returns should be sent to

Kodent Dental Supply
1525 N 4th St.
Renton, WA 98057

Items must be returned complete, in the original container, and adequately protected with padding to prevent damage during return shipping.
Specially ordered items may not be returned for credit or exchange.
Any defective items are repaired or replaced under the manufacturer's warranty terms and conditions.
Returns must be sent by a trackable carrier such as UPS or Fed-X.
Return shipping costs are the responsibility of the customer unless prior arrangements have been made.
Returns not following the above policies will be refused or may be subject to a restocking charge. 

USE OF THIS WEB SITE
Use of this Web site and access to all material it contains is subject to the following Legal Terms and Conditions as well as to any applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you may not use the Web site for any purposes that are unlawful or prohibited by these terms, conditions, and notices. You may not use the Web site in any manner that could harm, disable, overburden, or impair any Kodent Dental Supply server, or the network(s) connected to any Kodent Dental Supply server, or interfere with any other person's use of the Web site. You may not attempt to gain any unauthorized access to any computers, systems or networks connected to any Kodent Dental Supply server or other systems, through any type of hacking or similar activity, illegally obtaining passwords or any other means. You may not obtain or try to obtain any material or information through any means not intentionally made available through this Web site. Kodent Dental Supply makes no representations that this Web site is appropriate or available for use in any locations outside the United States, and accessing the Web site from any areas where such content is illegal is prohibited. If you choose to access this Web site from any locations outside the United States, you do so at your own risk and are responsible for compliance with all applicable laws.

SECURITY
You are responsible for maintaining the confidentiality of your own logon information, and are wholly responsible for and all activities that occur while using your password or user name. You agree (a) to immediately notify Kodent Dental Supply of any and all unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session to maintain proper security.  Kodent Dental Supply is not responsible for any misuse of your logon information, password or user name. 

LINKS TO OTHER WEB SITES
This Web site may contain links to other Web sites not owned or managed by Kodent Dental Supply. Kodent Dental Supply may provide links solely for the convenience of its visitors. Kodent Dental Supply is not responsible for the accuracy, legal or regulatory compliance, decency, or any other aspect of the content of such sites, and it should not be assumed that such sites are investigated, monitored, or checked for accuracy or completeness by Kodent Dental Supply. Links to these sites does not imply approval or endorsement of the site by Kodent Dental Supply or any association with its employees or associates. Please read the terms of use policies on linked Web sites before utilizing their products or services as Kodent Dental Supply is not responsible in any way for this.

PROPRIETARY RIGHTS

Copyrights
Kodent Dental Supply is the owner or licensee of all contents on this Web site, including and without limitation, (i) all informational materials, documents, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Web site; and (ii) the design, selection and arrangement of this Web site. All rights reserved.
Unless otherwise specified, you are granted only a personal, non-exclusive, non-transferable, limited right to access, use, and display this Web site and the materials provided by Kodent Dental Supply for the purpose of obtaining and reviewing your account information and making purchases. You are only granted permission to view or download a single copy of the material on the Web site solely to access our services, place orders, and review your account information. If any content is downloaded to your computer, server(s) or system(s), you have no ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Kodent Dental Supply maintains all ownership of this material. Kodent Dental Supply and its licensors maintain and reserve all rights not expressly given to you. Use of the copyrightable material on this Web site for any purpose not authorized herein without the prior written permission of Kodent Dental Supply or its licensors is strictly forbidden.

Trademarks
All trademarks, service marks, trade names, logos, and other designations (collectively the "Marks") remain the sole property of Kodent Dental Supply, other third parties that have granted Kodent Dental Supply the right and license to use such Marks. Nothing contained on this Web site should be construed as granting any license or right to use any such Marks without the prior written consent of Kodent Dental Supply or such third party that may own the Marks displayed.

TYPOGRAPHICAL OR OTHER ERRORS
While Kodent Dental Supply takes reasonable care and skill to provide information which is accurate and up to date when first included on the Web site, typographical and other errors may nevertheless occur. Kodent Dental Supply does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Web site at any time without notice to you. While Kodent Dental Supply makes reasonable efforts to prevent unauthorized tampering with the Web site, Kodent Dental Supply does not guarantee that its efforts will always be successful. Therefore, as set below, Kodent Dental Supply does not warranty that the Web site materials will be error-free, and disclaims any liability for such errors.
 
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